Program Assistant - Trusted Choice Homecare

Syracuse, NY 13201

Posted: 12/10/2019 Industry: Internal Job Number: JN -122019-8241

Job Description

Trusted Nurse Staffing LLC, specializes in the placement of healthcare professionals. We provide a broad range of staffing opportunities to clinicians including permanent placement, local/travel assignments and Per Diem opportunities. We are currently searching for a Program Assistant to work in our Consumer Directed Personal Assistance Program (CDPAP) Division known as Trusted Choice Homecare in our Syracuse office.

Under the general direction of the Program Manager; the Program Assistant aids with inbound consumer phone calls, compliance with DOH regulations and day-to-day operational oversight.

  • Handle high volume phone calls from current TCH active Consumer roster.
  • Provide support to Program Manager with daily activities.
  • Maintain current and correct database for all Consumers and Personal Assistants assigned to Program Manager.
  • Assist Compliance team in pre-employment process of Personal Assistants hired by a consumer on the TCH roster.
  • Assist Payroll department in collecting, organizing and finalizing weekly timecards.
  • Meet benchmark requirements based on customer service guidelines.
  • Ensuring all internal policy and procedure requirements are met to remain in compliance.
  • Complete administrative tasks requested by Program Manager.
  • Ability to handle after hour inquiries or issues in a prompt manner.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • High School Diploma (or GED equivalent)
  • Excellent organizational skills
  • Strong oral and written communication skills
  • Excellent interpersonal skills
  • Ability to meet budgeted goals and customer service based KPIs
  • Able to work as a team and individually without supervision
  • One (1) year experience in the home health industry (Preferred)

Salary: $35, 000 per year plus benefits (based on experience)

If qualified and interested in hearing more about this opportunity, please respond to this posting with your resume

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